returns / refunds / exchanges

In our pursuit of creating truly investment-worthy accessories, we strive to deliver products that exceed the expectations of our customers. In the event that you would like to return or exchange your purchased item, please see the information below.


We accept returns on full-price merchandise that is unused, unworn, in its original condition and packaging, and for which a return request is made within 30 days of the item's delivered shipping status.

Items purchased at a discount of 25% or more are considered Final Sale and are not eligible for return or exchange.


All returned items must be unused and in their original condition, with all tags attached and original packaging, including boxes and dustbags. We are unable to offer a refund or exchange for items that are damaged, scratched, worn, or returned without their original packaging.


Exchanges may be requested within 30 days of the item's delivered shipping status. Exchanges are subject to approval at the discretion of Lance Pierres Shipping and are available only when the requested replacement product is currently in stock as confirmed by Lance Pierres Shipping.
Exchanged merchandise must be returned unused, unworn, and in new, original condition, with all tags and original packaging intact. Customers are responsible for all shipping charges associated with an exchange.


Customers are responsible for return shipping costs. Original shipping charges are non-refundable. For accepted U.S. returns, applicable sales taxes will be refunded.

Lance Pierres reserves the right to refuse any return or exchange that does not meet these requirements. If a return or exchange is not accepted, the merchandise will be returned to the customer at the customer's expense, and a refund or exchange will not be issued.

DELIVERY
Lance Pierres is no longer responsible for packages once the carrier's tracking information indicates that the package has been delivered. Rare exceptions may be made at the discretion of Lance Pierres Shipping after investigation of circumstances surrounding an unreceived shipment.

We currently ship within the United States and its territories.


CONTACT
To initiate a return or exchange, please email info@lancepierres.com.